Frequently Asked Questions
Can we book a free trial before we sign up?
Yes, your first lesson is on us! Call us to book in your free trial.
Can I enrol part way through the school term?
Yes. At Laurimar Kids, we run all year round (including school holidays) which means you can enrol into classes at any time!
Do I need to go in the pool with my child?
In parent and child levels, a parent is required in the water. We are leveraging off the trust built with a parent/relative to help them through initial stages of conditioning and confidence. We also recommend that you wear a top that can be easily held by your child.
Can both parents be in the class?
Unfortunately, no. But you can take it in turns! Our small intimate pools are built to give your child the optimal learning experience free of distraction.
Will we have the same swimming teacher each week?
Yes – our philosophy is to have the same teacher each week as this is the best for your child’s learning. We encourage you to attend your normal lesson to ensure consistency as make-up lessons may be with a different teacher. Whilst we do endeavour to maintain the same teacher, the reality is that there are also times when teachers do change. We work hard to ensure that the delivery of our lessons are consistent and aligned with the Laurimar Kids program, so the learning to your child is not compromised in these instances.
Do you use flotation devices in your lessons?
No. At Laurimar Kids, we provide a learning environment without the use of flotation devices to ensure your child develops mobility and buoyancy independently without needing to rely on flotation.
How old does my child have to be to start swimming lessons?
We take children from the age of 3 months. You are more than welcome to put your little one on the waiting list until they reach 3 months. That way you will be more likely to receive your day and time of choice.
How often should my child attend swimming lessons to get the best progress?
Students are required to attend one swimming lesson per week. Two swimming lessons are ideal. Skill development requires regular practice and two swimming lessons per week is a good start to get the most out of the program.
How long does the lesson go for?
30 minutes on a weekly or twice-weekly basis.
What do I need to bring to my lesson?
To ensure you’re prepared, here’s what we recommend!
Infant classes: A shirt for the parent to wear in the water – this gives something for your little one to hold onto in the water. Swimmer nappy is a must! Towel & clothes for after your lesson.
Independent classes: Towel & clothes for after your lesson. Goggles and cap are recommended, but not essential.
How many children are in a class?
Up to 4 in our early skills-based levels, up to 5 in our higher skills-based levels from 3 and up and up to 6 in our baby classes.
What if I can’t make it to a lesson?
We offer two make-up sessions per 12-week block of lessons with two hours’ notice, so if your child is ill, or you have an unexpected conflicting appointment we can ensure your child continues their learn to swim adventure. Make up lessons are available solely dependent on class availability at your centre.
How do I book a makeup lesson?
Give us a call or send us a message to find an available class to book in your makeup class. Makeup classes can be booked up to a week in advance.
Can I suspend or receive a credit for swimming lessons if we can’t make it?
Unfortunately, we cannot transfer or suspend paid lessons to other terms as bookings are based on a reservation system in classes.
Do you close on long weekends?
No. To ensure your little ones get the most opportunity to practice their skills, we only close on days that fall on Public holidays. We are open the rest of the weekend!
Can I suspend or receive a credit for swimming lessons if we can’t make it?
Unfortunately, we cannot transfer or suspend paid lessons to other terms as bookings are based on a reservation system in classes.
Why do classes still run during school holidays?
Swimming is a skill like writing and reading that needs regular practice. Continuing lessons through the school holidays ensures your child’s skill level and confidence is not forgotten.
Is there parking available?
Yes, we have parking as we are part of the Laurimar Town Centre. We recommend arriving 15 minutes early to ensure you are on time to your class and to allow plenty of time for parking and getting your little one ready for their class.
Do you accept EFT?
Yes, we have EFT facilities on site. Unfortunately, we do not accept AMEX.
What are your payment options?
We offer two payment methods. Direct debit per month and payment in full for a 12-week block.
When will the Direct debit take money out of my account?
Our Direct debit runs on the 1st of the month and charges for the number of lessons that will be running on the day of your lesson. You will not be charged for days that we are closed. Depending on your bank, this transaction may take place on the 2nd of the month.
Do you have change table facilities?
Yes, our purpose-built facility has plenty of space and change tables for you to get your little one dressed and ready for their lesson.
Do you offer private lessons?
Yes. As private lesson times are limited, give us a call and have a chat to us and discuss your child’s needs so we can best cater to their learning abilities.
Are your pools heated?
Yes. Our pools are heated to 32-33 degrees year-round to provide a comfortable learning environment for all ages.
Do you offer discounts on enrolling multiple children?
Yes, we offer a 50% discount on your third child enrolled in our program.
Is the pool salt water or chlorinated?
Our pools are chlorinated and monitored every 4 hours to provide your child with the optimal hygienic environment.